To ensure a smooth and convenient shopping experience, please review the following important instructions and information regarding your orders, payment and shipping. Select the topic that best suits your needs from the buttons below for detailed information:
The first step:
Visit the store, select the products and specify the required quantities by clicking on the “Add to Invoice” button. After selecting the products, go to the shopping cart. Complete the required steps to send a preliminary invoice to the email address registered with us. (Please verify the email address is correct)
The second step:
إذا لم يكن لديك كود شركة شحن: يمكنك التواصل مع شركات الشحن المعتمدة لدينا للحصول على معلومات الاتصال وفتح حساب (كود) شحن.
لائحة بشركات الشحن المعتمدة لدينا
إيداع قيمة الفاتورة: بعد فتح الحساب، يجب إيداع قيمة الفاتورة الأولية في حسابك لدى شركة الشحن من خلال زيارة مكتبهم في مدينتك.
تأكيد استلام الدفع: بعد الدفع، عليك أن تطلب من ممثل شركة الشحن تأكيد استلام الدفع عبر واتساب على الرقم 00905449538214، لإعلامنا بأنك قد دفعت قيمة الفاتورة الأولية.
بدء تجهيز الطلب: بعد تأكيد الدفع، سنبدأ في تجهيز الطلب.
الخطوة الثالثة: متابعة تجهيز الطلب
سيتم إنشاء مجموعة واتساب تضمك مع فريق العمل المختص لمتابعة تجهيز الطلب. إليك تفاصيل عملية تجهيز الطلب:
- زيارة المتاجر: يقوم فريق العمل بزيارة المتاجر لجمع المنتجات المطلوبة.
- التواصل حول المنتجات: في حالة عدم توفر بعض المنتجات، سيتم إعلامك واقتراح بدائل.
- اختيار اللون والجودة: سيتم تصوير المنتجات وإرسالها لك لاختيار اللون المناسب.
- حجز المنتجات: تأكيد حجز المنتجات المطلوبة لك.
- تجميع المنتجات: نقل المنتجات إلى المخزن الرئيسي.
- فحص الجودة النهائي: التأكد من خلو المنتجات من العيوب.
- استبدال المنتجات: في حال وجود عيوب أو مشاكل، سيتم استبدال المنتجات لضمان رضا العميل.
- التغليف الآمن: استخدام عبوات جديدة إذا لزم الأمر لضمان سلامة المنتجات.
- تأكيد المنتجات بالتفصيل: إرسال صور المنتجات قبل التغليف النهائي مع ذكر المقاسات وأي ملاحظات لكل موديل.
- التغليف المحكم والشحن السريع: تسليم المنتجات بأمان وفي الوقت المناسب.
- إيصال الشحن أو كود التتبع: توفير المعلومات اللازمة لمتابعة الشحن.
The fourth step:
Send a final invoice to the buyer to pay the remaining value. Ask the shipping company representative to pick up the goods and pay the remaining value of the final invoice.
The first step:
Visit the store, select the products and specify the required quantities by clicking on the “Add to Invoice” button. After selecting the products, go to the shopping cart. Complete the required steps to send a preliminary invoice to the email address registered with us. (Please verify the email address is correct)
The second step:
Pay a down payment of the initial invoice value to start preparing the order as follows:
- If your initial invoice is $800 USD, you must choose to pay $300. Click here to pay
- If your initial invoice is $900 to $1,500 USD, you must choose to pay $500. Click here to pay
- If the initial invoice is $1,600 to $3,000 USD, you must choose to pay $1,000. Click here to pay
- If your initial invoice is $3,100 to $5,000 USD, you must choose to pay $1,500. Click here to pay
- تُضاف اجور رسوم الدفع الالكتروني قدرها 4% على عاتق المشتري.
الخطوة الثالثة: متابعة تجهيز الطلب
سيتم إنشاء مجموعة واتساب تضمك مع فريق العمل المختص لمتابعة تجهيز الطلب. إليك تفاصيل عملية تجهيز الطلب:
- زيارة المتاجر: يقوم فريق العمل بزيارة المتاجر لجمع المنتجات المطلوبة.
- التواصل حول المنتجات: في حالة عدم توفر بعض المنتجات، سيتم إعلامك واقتراح بدائل.
- اختيار اللون والجودة: سيتم تصوير المنتجات وإرسالها لك لاختيار اللون المناسب.
- حجز المنتجات: تأكيد حجز المنتجات المطلوبة لك.
- تجميع المنتجات: نقل المنتجات إلى المخزن الرئيسي.
- فحص الجودة النهائي: التأكد من خلو المنتجات من العيوب.
- استبدال المنتجات: في حال وجود عيوب أو مشاكل، سيتم استبدال المنتجات لضمان رضا العميل.
- التغليف الآمن: استخدام عبوات جديدة إذا لزم الأمر لضمان سلامة المنتجات.
- تأكيد المنتجات بالتفصيل: إرسال صور المنتجات قبل التغليف النهائي مع ذكر المقاسات وأي ملاحظات لكل موديل.
- التغليف المحكم والشحن السريع: تسليم المنتجات بأمان وفي الوقت المناسب.
- إيصال الشحن أو كود التتبع: توفير المعلومات اللازمة لمتابعة الشحن.
- كتابة الفاتورة الجمركية: إعداد الفاتورة الجمركية للشحن الجوي الدولي.
The fourth step:
Sending a final invoice to the buyer including shipping fees to pay the remaining financial value due. Delivering the goods to the approved shipping company and sending the tracking code to the customer.
For products in general:
Minimum order: $800 or 10 Seri.
Printing a pro forma invoice does not mean that the invoiced forms are reserved for you. Our work begins after confirming your payment procedures according to your purchase and payment information.
Any model reserved for you during order processing, which matches the customer's order, cannot be returned, canceled or exchanged.
When choosing products, always focus on the newly offered ones, as the availability is greater than models with old dates.
A seri is a set of sizes that come in one color and in different sizes. In some countries it is called a “dozen,” “dozen,” “set,” or “series.”
Prices are not fixed due to unstable exchange rates. For shop and store owners wishing to purchase large quantities, prices are negotiable depending on the quantities.
A tax invoice is issued when payments are made to our bank account. A tax invoice is provided to some shipping companies upon customer's request. The customer is responsible for the VAT charges.
Shipping of brands “Mickey Mouse, Spiderman, Koji, Versace, Nike, Adidas, Burberry, etc.” (Copy) is available to some countries such as Libya, Iraq, Lebanon, and Morocco. The buyer and the shipping company are responsible for shipping the brands.
The company's responsibility ends upon delivery of the goods to the shipping company. We will follow up with you until you receive your order through online tracking. In the event of any shipment being lost due to its loss by the shipping company, after confirming its loss, a claim will be opened with the shipping company to return the value of the goods, noting that the compensation will be in the amount of the value stated in the customs invoice. This process takes a period of no less than sixty days to return the value of the lost items.
إن شركة الشحن المعتمدة من طرف شركتنا للشحن الدولي سوف تقوم بمساعدتك بإجراءات التخليص الجمركي في بلدك. أي رسوم جمركية أو ضرائب قد تصدر عن عملية التخليص الجمركي سوف تكون على عاتقك، العميل.
The shipping companies approved by us and through which we ship are responsible for customs clearance in your country and are responsible for paying customs duties and delivering the goods to your address. The customer is not responsible for paying any additional fees other than the shipping fees agreed upon between the customer and the shipping company.
Compensation Policy for Repairable Defective Products:
Under Turkish Commercial Code No. 6102, it is the buyer's responsibility to inspect the goods upon receipt from the shipping company representative and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate and correct the problem.
In case of an obvious defect in the delivered products, according to Article 23 / c of the Turkish Commercial Code No. 6102, the buyer shall notify the seller (AL BEYAN FASHION) of the situation within 2 (two) days from the date of receipt of the goods. Otherwise, according to Law No. 6098, according to Article 223, the delivered product will be deemed to have been accepted as defective and the buyer shall not be entitled to claim any compensation.
The product that has a defect or damage must be filmed in a video so that the product is shown in full, showing the brand name, the size of the piece, and clearly showing the defect, and this video must be sent to the WhatsApp number. After sending the video, we will evaluate the defect or damage and the steps for compensation, return, or replacement will be agreed upon with the buyer.
If the product is repairable, we must be notified of the costs in advance to obtain our approval to pay the repair fees and costs.
How to pay for returns:
We will process all refunds using the same payment method you originally used to purchase your order.
Conditions for replacing or returning damaged, irreparable, incorrect or incomplete products:
The product must be returned through the same shipping company that delivered the buyer's order, or delivered by hand to our address in Istanbul. If the buyer decides to return the products with another shipping company, we are not responsible for paying the shipping costs.
The original invoice for the delivered product must also be returned to the third party (shipping company) or the buyer. The product is returned to the seller within 7 (seven) days after receiving the notice regarding the right of return.
Request for change in products you purchase from (AL BEYAN FASHION) is only valid when selling damaged products provided that it is limited to stock.
Damaged items to be returned or exchanged must be in their original condition without removing the attached product information card or stickers from the garment, and must be in the original packaging and unused. We do not accept returns of used, damaged or washed products.
Important notes when receiving your parcels from the shipping company:
When your order is delivered via UPS, DHL, Aramex, FEDEX, you must open your package and check the product with the shipping agent. This is very important to do, especially with crushed, torn, opened or wet packages. In the unlikely event that you encounter a problem with the product, you should not collect the package, but you should keep a report with the shipping authority and make sure it is returned to us by the shipping company. This condition is also valid for customers who use their own shipping company.
Buyers who use their own shipping company are responsible for damage caused by these shipping companies, and for any costs necessary to ship and recover the product back.
| Country name | Shipping company name | Contact numbers | Shipping type | Prices |
|---|---|---|---|---|
| The UAE | The desert ship | 00905331392435 Main Office Istanbul | Air | Please contact the shipping company to inquire about shipping costs, customs fees and delivery time. |
| Sultanate of Oman | The desert ship | 00905331392435 Main Office Istanbul | Air | Please contact the shipping company to inquire about shipping costs, customs fees and delivery time. |
We provide reliable land shipping services to all European countries, in cooperation with shipping companies approved by Al Bayan Fashion. Prices are competitive, with shipping costs ranging approximately from 3 to 5 Euros per kilo, depending on the country.
| Country name | Shipping company name | Contact numbers | Shipping type | Prices |
|---|---|---|---|---|
| Germany, Belgium, Netherlands, France, Austria, Denmark, Spain, Italy, Sweden, Portugal, Greece, Czech Republic, Hungary, Poland, Slovakia, Ireland, Lithuania, Latvia, Estonia, Malta, Slovenia, Croatia, Bulgaria, Romania, Cyprus | Private company | A shipping company approved by Bayan fashion | Land | Shipping costs vary depending on weight and country, usually starting from 90 euros for a 30 kg carton (delivery time between 15-20 days) |
Express air freight to all European countries
Our shipping available to these countries is express air shipping through UPS and DHL. Visit Shipping Calculator To get a rough idea of shipping costs based on weight and destination. Estimated arrival time is approximately 5 business days.
Germany, Belgium, Netherlands, France, Austria, Denmark, Spain, Italy, Sweden, Portugal, Greece, Czech Republic, Hungary, Poland, Slovakia, Ireland, Lithuania, Latvia, Estonia, Malta, Slovenia, Croatia, Bulgaria, Romania, Cyprus.
| Country name | Shipping company name | Contact numbers | Shipping type | Prices |
|---|---|---|---|---|
| Palestine | Atlas Company | 00972598102002 00972598107222 |
Sea | The approximate shipping cost of a 50*50*80 cm carton weighing approximately 40 kg is approximately 50 US dollars (delivery period is approximately one week) |
| Palestine Gaza | Al Haramain company | – | Sea | Please contact the shipping company to inquire about shipping costs and delivery time. |
| Country name | Shipping company name | Contact numbers | Shipping type | Prices |
|---|---|---|---|---|
| Libya | Danish company | 00218911530300 00218921530300 00218921530400 00218921530700 |
Maritime air | Air freight per kilo is $2.5, sea freight is 2 dinars with half an invoice (delivery period is approximately one week by air and two weeks by sea) |
| Libya | Cranville Corporation | 00218913709542 00218921356781 00218921356782 00218916064960 00218916743732 |
Maritime air | Air freight per kilo is $2.5, sea freight is 3 dinars with half an invoice (delivery period is approximately one week by air and two weeks by sea) |
| Country name | Shipping company name | Contact numbers | Shipping type | Prices |
|---|---|---|---|---|
| Egypt | Danish company | 00905497381818 | Maritime air | Please contact the shipping company to inquire directly about the shipping costs, customs duties and the arrival time of the goods |
| Country name | Shipping company name | Contact numbers | Shipping type | Prices |
|---|---|---|---|---|
| Algeria | – | There is no approved shipping company for Algeria from our side | – | It is preferable for the buyer to secure a shipping company that has an approved office in Istanbul. |
| Country name | Shipping company name | Contact numbers | Shipping type | Prices |
|---|---|---|---|---|
| Morocco | Mozuna Rashid company | 00212670815203 | Maritime air | Please contact the shipping company to inquire directly about shipping and customs costs and the duration of the goods’ arrival. |
| Morocco | EGG Company | 00212691365733 | Maritime air | Please contact the shipping company to inquire directly about shipping and customs costs and the duration of the goods’ arrival. |
| Country name | Shipping company name | Contact numbers | Shipping type | Prices |
|---|---|---|---|---|
| Iraq | Atlas company | 009647814518989 009647739900908 00905326533518 |
Land | Approximate land shipping costs per carton: $10 customs + $25 invoice = $35 for the southern governorates, and $5 customs + $25 invoice = $30 for the northern governorates (delivery period approximately 10-15 days) |
Shipping to USA, Canada and Australia
Our shipping available to these countries is express air shipping through UPS and DHL. Visit Shipping Calculator To get a rough idea of shipping costs based on weight and destination. Estimated arrival time of shipment to:
- USA & Canada: Approximately 4 business days
- Australia: Approximately 6 business days
Shipping to Saudi Arabia, Kuwait, Qatar and Bahrain
Our shipping available to these countries is express air shipping through Aramex, UPS and DHL. You can Visit Shipping Calculator To get a rough idea of shipping costs based on weight and destination. Estimated arrival time: approximately 5 business days.
Shipping to African Union Countries
Our shipping available to these countries is express air shipping through UPS and DHL. Visit Shipping Calculator To get a rough idea of shipping costs based on weight and destination. Estimated arrival time is approximately 5 to 12 business days.
For more inquiries or additional information, you can contact us via WhatsApp on the following number:
00905449538214