Frequently asked questions
Going to Al Beyan Fashion store Choose the products and determine the quantities you want to buy by clicking on the button “Adding to the bill” So that the demand does not fall below the minimum purchase limit.
After selecting the products and adding them to the proforma invoice, click on the cart button that appears on the storefront.
Complete the required steps to send an initial invoice to the email address registered with us. You can view the entire sales system, including payment and shipping methods, and the rest of the details you can find on the following link Al Bayan Fashion Sales System
Thank you for your question. Albeyan Fashion store deals with well-known international shipping companies such as DHL, UPS, and Aramex, in addition to private shipping companies that have accredited offices in Istanbul, such as Atlas, Karanfil, Al-Salamah International Shipping, and others. The appropriate freight company is selected based on the customer's location, country of origin, shipment destination, size, weight and other important factors to deliver the shipment safely and on time.
Next: email@example.com, Phone number: Customer service can be contacted at the following number: 00905449538214, WhatsApp: Customer service can be contacted through the WhatsApp application at the following number: 00905449538214, customers can obtain the necessary assistance and support and answer all their inquiries regarding Products, orders, etc.
Albeyan fashion does not provide samples of products before purchasing, but it provides detailed and clear pictures of the products on its website, in addition to providing video shooting at the request of the customer to see the materials, sizes and colors, in order to help customers choose the appropriate products before purchasing.
Payment method: We accept express electronic payment (Visa Card, MasterCard), transfers (Western Union), bank transfer or cash payment through your agent in Istanbul or through the offices of private shipping companies, such as Atlas, Karanfil or Danish (note regarding transfer fees It is the responsibility of the client.
A specific date can be set for delivery of the order when shopping from Albeyan fashion. You can contact customer service to inquire about the expected time for delivery of the shipment and its arrival date.
Albeyan fashion provides a guarantee on the purchased products to protect the rights of customers. Customers can, before starting the purchase process, view the return policy on the following link here Or please contact our customer service to get more information about the warranty policy.
Customers can check the sizes of the pieces before purchasing from Albeyan fashion by looking at the sizes of the series displayed while displaying the products on the company’s website. Customers can also contact customer service at Albeyan fashion to get more information about product sizes.
Yes, Albeyan fashion provides return and refund options if the product has manufacturing defects. Buyer must notify Albeyan fashion within 2 days of receiving the product in case of obvious defects in delivered products, photograph the defect or damage in a video and send it for evaluation. The product must also be returned in its original condition without removing the attached product information card, and the product is returned to our warehouse in Istanbul within 7 days after receiving the right of return notice. Shipping and all refunds are processed using the same payment and shipping method that you originally used to purchase the order. For example, if the product was shipped with a special shipping company, the product will be returned exclusively with the same shipping company.
Yes, Albeyan fashion offers customization options and product modifications. Products can be customized according to customer wishes, such as specifying the color and decorations to be added to the product. Sizes, colors, and types of fabrics are also customized according to the customer's desire. The logo approved by the customer can also be placed on the required products. To obtain these services, you can contact customer service at Albeyan fashion.
Albeyan fashion provides express shipping services, which vary in cost depending on the destination and time required for delivery. The customer can choose this service when completing the purchase process, and the express shipping cost will be added to the final invoice. For more information about this service, you can contact customer service at Albeyan fashion.
Yes, loyalty programs and discounts for repeat customers are provided at Albeyan Fashion. Customers can subscribe to the site's loyalty program to get points when purchasing products, and these points can be used to get discounts on future purchases. Exclusive offers and discounts are also offered to repeat customers when they sign up for the programme.
Credit or instant debit card payment: Customers can use instant credit or debit cards that bear the Visa, MasterCard, or American Express logo. Or pay in cash at our office in Istanbul, pay by the representative of the shipping company in Istanbul upon delivery of the order to them, or bank transfer: Customers can Transfer the amount due for the purchase of products to the Albeyan Fashion account in the bank, and the products will be sent after the amount is successfully transferred. All payments are transferred via the global security protocol SSL (Secure Sockets Layer), which ensures the confidentiality and security of financial data.
Transfer fees are the responsibility of the buyer